Integrating your telephone system with your CRM or business systems can provide significant productivity gains to your organization, for example, know who is calling and quickly get their details on the screen or simply click on their contact number to automatically make your handset dial the number.

Go Connect Bina supports an extensive range of CRM Integrations providing a range of integration features from those described below. Up to four CRM integrations can be concurrently configured.

Find the full list of all CRM Integrations supported by Go Connect Bina below.

Contact Popping

Pop the caller’s contact record within the integrated CRM automatically on incoming call, or manually via a single click

Activity Logging

Manually or automatically create an activity record of a call received within the integrated CRM and allows addition of notes

Add Contact

Add new contacts to the integrated CRM from the live call Preview window

Caller Preview

Preview who is calling before the call is answered, and view additional caller details, including notes, all from the unobtrusive Caller Preview window.

Duplicate Contact

Add an existing contact’s details from one integrated CRM to another integrated CRM

Click to Dial

With a single click, dial a contact’s phone number from within your integrated CRM

Address Book

Search the contact directories of multiple integrated CRM(s) simultaneously, and call or pop a contact from the results